Refund Policy of PepperOnionJam
Last updated: March 15, 2023
Thank you for dining at PepperOnionJam. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is elaborated to ensure you can shop with confidence at pepperonionjam.sbs.
Order Cancellation
You may cancel your order within 10 minutes of placing it without any charges. After this time frame, we may have already started preparing your food and thus cannot guarantee a cancellation or refund.
Returns
You have 24 hours from the time of delivery to address any issues with your order. To be eligible for a return, your item must be unused and in the condition that you received it.
Refunds
After receiving your return request, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
If your order is incorrect or defective, you may request an exchange instead of a refund. In that case, please call us at +44 20 7946 0958 immediately after receiving your order.
Shipping
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item or regarding our refund policy, please contact us at:
- +44 20 7946 0958
- PepperOnionJam, 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Non-Refundable Items
Some items are non-refundable and non-exchangeable. These include custom orders and products that were made to your specifications.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Changes to our Refund Policy
PepperOnionJam may update this refund policy at any time. Any changes will be posted to this web page, so please review it periodically.
We value our relationship with you and strive to resolve any refund or exchange requests fairly and justly. Thank you for understanding, and we appreciate your business.